ISO 17020
QUALITY MANUAL
PROCEDURES
QUALITY RECORDS
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The quality manual has the following table of contents.
Below you can download a sample.
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Table of contents |
0.0. General
1.0. Background of the inspection body
2.0. Normative references
3.0. Terms and definitions
4.1. Impartiality and independence
4.2. Confidentiality
5.1. Administrative requirements
5.2. Organization and management
6.1. Personnel
6.2. Facilities and equipment
6.3. Subcontracting
7.1. Inspection methods and procedures
7.2. Handling inspection items and samples
7.3. Inspection records
7.4. Inspection reports and inspection certificates
7.5. Complaints and appeals
8.1. Management system requirements
8.2. Management system documentation
8.3. Corrective actions
8.4. Preventive actions
8.5. Management review
8.6. Internal audits
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Quality Manual
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